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| Job Description
Non-Exempt |
| Description Diagnose/troubleshoot HVAC/R equipment, building comfort, energy efficiency, and related problems. Present options and pricing to customers. Complete approved repairs/improvements in a timely manner. Collect payment. |
| Reporting Relationships · Reports to Service Manager · No supervisory responsibilities |
| Hours & Working Conditions · Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays) · Overtime as required · On call over weekends as required · May work outside, in crawlspaces, and attics · Brazing, soldering, and welding required · Work with sheet metal and sharp objects · Lifting and physical exertion required |
| Duties and Responsibilities · Troubleshoot HVAC/R equipment, building comfort, energy efficiency, and related problems · Present findings and options to customers, providing advise as needed/requested · Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide · Clean equipment/work area · Ensure complete customer satisfaction upon completion of work · Complete all paperwork required by management · Collect for work performed · Maintain truck inventory · Keep assigned service vehicle organized and clean · Track vehicle maintenance and alert management when maintenance is necessary · Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call · Provide customers with information and pricing on service agreements, accessories, and other comfort improvements · Provide customers with information on new equipment when repairs exceed $300 and/or existing equipment exceeds 10 years of age · Perform equipment installations if needed · Perform maintenance work if needed · Identify and suggest opportunities for quality and cost improvements · Other duties as needed |
| Job Requirements · EPA certified for all R22 · Ability to lift and carry hermetic compressors up to five ton capacity · Valid drivers license · Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s) · Ability to troubleshoot and provide repairs at the service technician level · Two or more years of experience as an HVAC/R installation, maintenance, or service technician · Ability to follow controls/wiring schematic · Ability to braze/solder/weld · Standard technician tools · NATE certification preferred but not mandatory · Neat, clean, professional appearance |
| Performance Metrics · Service/maintenance calls per day · Meeting or beating industry time standards for repair work · Accuracy of paperwork and reporting · Callbacks resulting from misdiagnosis or poor workmanship · Collection of payments for work performed · Complete truck inventory · Truck maintenance, organization, and cleanliness · Company tool maintenance and condition · Service agreement years sold · Replacement leads generated |
To apply for this position, click to download and print your Heritage Aire job application HERE.
Applications may be emailed to hrdept@heritageaire.com or faxed to 352.291.9164
This file is in PDF form and you'll need Adobe Acrobat to view. You may download a free Acrobat Reader version here:
Applications may be emailed to hrdept@heritageaire.com or faxed to 352.291.9164
This file is in PDF form and you'll need Adobe Acrobat to view. You may download a free Acrobat Reader version here:
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