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| Job Description
Non-Exempt |
| Description · Perform routine maintenance on HVAC/R equipment. · Identify (potential) problems affecting current or future performance. · Present findings to customers. · Complete approved repairs/improvements in a timely manner. · Collect any payments as needed. |
| Reporting Relationships · Reports to Service Manager · No supervisory responsibilities |
| Hours & Working Conditions · Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays) · Overtime as required · May work outside, in crawlspaces, and attics · Lifting and physical exertion required |
| Duties and Responsibilities · Follow defined maintenance procedures for HVAC/R equipment · Identify potential problems during maintenance that might affect current or future system performance · Present findings and options to customers, providing advise as needed/requested · Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide · Clean equipment/work area · Ensure complete customer satisfaction upon completion of work · Complete all paperwork required by management · Collect for work performed if applicable · Maintain assigned inventory · Keep assigned vehicle organized and clean · Track vehicle maintenance and alert management when maintenance is necessary · Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call · Provide customers with information and pricing on service agreements, accessories, and other comfort improvements · Provide customers with information on new equipment when existing equipment exceeds 10 years of age or is in generally poor condition · Pick up parts from supply houses/office and deliver to technicians in the field as needed · Perform/assist with equipment installations if needed · Perform/assist with service/repair work if needed · Identify and suggest opportunities for quality and cost improvements · Other duties as needed |
| Job Requirements · Universal EPA certification · Ability to lift and carry hermetic compressors up to five ton capacity · Valid drivers license · Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s) · Ability to follow maintenance procedures and perform maintenance on HVAC/R equipment Standard technician tools · NATE certification preferred but not mandatory · Neat, clean, professional appearance |
| Performance Metrics · Service/maintenance calls per day · Meeting or beating industry time standards for repair work · Accuracy of paperwork and reporting · Callbacks resulting from misdiagnosis or poor workmanship · Collection of payments for work performed · Complete truck inventory · Truck maintenance, organization, and cleanliness · Company tool maintenance and condition · Service agreement years sold · Accessory/add-on work generated · Replacement leads generated |
To apply for this position, click to download and print your Heritage Aire job application HERE.
Applications may be emailed to hrdept@heritageaire.com or faxed to 352.291.9164
This file is in PDF form and you'll need Adobe Acrobat to view. You may download a free Acrobat Reader version here:
Applications may be emailed to hrdept@heritageaire.com or faxed to 352.291.9164
This file is in PDF form and you'll need Adobe Acrobat to view. You may download a free Acrobat Reader version here:
©2009 Heritage Aire Corporation
