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| Job Description
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| Description A Dispatcher is on the front-lines; coordinating, directing and juggling to ensure on-time performance and great customer service. This is anything but a nice, quiet, boring desk job! If you like to be busy, if you’re not afraid to prioritize & make decisions, this could be a career to consider. Dispatchers know how to get things done, are great problem solvers with a true customer service orientation, and are the glue that holds everything together. They are great team players and love to see a job well done. |
| Reporting Relationships · Reports to Service Manager · May include some supervisory responsibilities |
| Hours & Working Conditions · Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays) · Occasional overtime as needed · Ability to lift 50lbs |
| Duties and Responsibilities · Provide phone support for customer service · Take service calls from customers · Act as focal point for incoming phone inquiries regarding information on account status · Schedule and confirm appointments · Schedule and dispatch multiple service technicians · Manage and update the service calendar software · Review and process billing on all service appointments · Communicate with field personal regarding status of service appointment · Assist field personal when needed with directions or other information as needed to complete their service call for the customer · Daily filing · Managing and auditing weekly timesheets turned in by technicians · Provide customers with information and pricing on service agreements, accessories, and other comfort improvements · Occasional warehouse duty (receiving parts shipments, moving parts, etc.). · Other duties as needed |
| Job Requirements · Ability to manage multiple phone lines · Geographical knowledge of Ocala, Gainesville and the North Central Florida territory · PC Knowledge (Word, Excel, Microsoft Office) · Maintain concise and accurate records · Team oriented personality · Punctuality and Reliability · The ability to Multi-Task and manage time efficiently · Attention to details and accuracy · Pleasant and professional telephone manners · Strong oral communication skills · Ability to work flexible schedules as required · Must be able to pass drug test and background check · Must be able to effectively prioritize tasks and manage numerous activities |
To apply for this position, click to download and print your Heritage Aire job application HERE.
Applications may be emailed to hrdept@heritageaire.com or faxed to 352.291.9164
This file is in PDF form and you'll need Adobe Acrobat to view. You may download a free Acrobat Reader version here:
Applications may be emailed to hrdept@heritageaire.com or faxed to 352.291.9164
This file is in PDF form and you'll need Adobe Acrobat to view. You may download a free Acrobat Reader version here:
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